Services Terms and Conditions
OneBrand Limited Acts as an introductory agent for a range of service providers and is
authorised by such service providers to enter into contracts with you on their behalf.
OneBrand Limited will do this by taking your booking enquiry and allocating the booking to
an appropriate service provider.
Once OneBrand Limited indicates acceptance of your booking request by sending you
confirmation email, a contract will come into existence between you and the service provider
on the terms set out below. Please note that your contract is with the service provider and
not OneBrand Limited and responsibility for the provision of the services rests solely with the
Please read these terms and conditions carefully as they will be legally binding on you once
you enter into a contract with a service provider. Your attention is drawn in particular to
clause 10 (if you are a consumer) and clause 11 (if you are not a consumer), which set out
the limitations on the service provider’s liability to you.
These conditions explain the rights, obligations, and responsibilities of all parties to this
Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’
means OneBrand Limited. These terms and conditions can be varied or amended subject to
prior written agreement.
1.1.1 OneBrand Limited trading as “One Brand”, a company registered in England under
registered company number 07082485 whose registered office is located at Second Floor,
98 Tooley Street, London SE1 2TH;
1.1.2. Cancellation Charge: a charge applied for cancellation of services with less than 48
hours’ notice. The Cancellation Charge shall be calculated as follows:
220.127.116.11 for Regular Cleaning services, which were booked more than 48 hours before the
appointment time of the service, shall be £10.00 /ten Great British Pounds/ if the service is
cancelled with notice submitted less than 48 hours before the time the service was
scheduled to be provided;
18.104.22.168 for all cleaning, maintenance, repair and all other services (except Regular Cleaning
service), which were booked more than 48 hours before the appointment time of the service,
the Cancellation Charge shall be the lower of £50.00 /fifty Great British Pounds/ or a sum
equivalent to 50% of the price of the service, if the service is cancelled with notice provided
less than 48 hours before the time the service was scheduled to be provided.
1.1.3 Consumer: an individual acting for purposes which are wholly or mainly outside that
individual’s trade, business, craft or profession;
1.1.4 Consumer Contracts Regulations: the Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013 (2013/3134), as may be amended from time to
1.1.5 Customer Equipment: all domestic cleaning materials and equipment required for the
performance of cleaning services, including without limitation cleaning fluids and sprays,
cloths and other applicators, brooms, mops, buckets, vacuum cleaners, ironing boards
washing machines and other standard domestic cleaning appliances;
1.1.6 Event Outside the Provider’s Control: is defined in clause 13.2;
1.1.7 Confirmation Email: the email sent to you by Us following your initial booking enquiry,
attaching a copy of these Terms and setting out the details of the Services you have
requested, the estimated timescales and costs involved and other key information relating to
the provision of the Services;
1.1.8 Materials: means any materials, goods, parts or items the Provider needs to buy
necessarily in order to perform the Services, as may be set out in the Confirmation Email;
1.1.9 Provider: the OneBrand service provider allocated to provide the Services to you;
1.1.10 Provider Equipment: any cleaning materials and equipment to be provided by the
Provider as specified in the Confirmation Email;
1.1.12 Services: the services that the Provider is providing to you in accordance with your
booking and as set out in the Confirmation Email;
1.1.13 Terms: the terms and conditions set out in this document;
1.1.14 VAT: value added tax;
1.1.15 Working Days: Monday to Friday each week, excluding Bank Holidays.
2. YOUR CONTRACT WITH THE PROVIDER
2.1 These Terms are the terms and conditions on which the Provider carries out the
Services for you. Please ensure that you read them carefully.
2.2 If you are a Consumer, your contract with the Provider will be formed in the following
2.2.1 One Brand will then provide you with a non-binding estimate based on the information
you have provided. If you choose to proceed with the booking, your request to provide the
Services will constitute an offer.
2.2.2 OneBrand will then send you the Confirmation Email to confirm your booking, setting
out the price. The Confirmation Email constitutes the acceptance of your offer. Your contract
with the Provider will then come into force and these Terms will be binding.
2.2.3 As a Consumer, you have special rights under the Consumer Contracts Regulations to
cancel your contract for any reason during a 14-day cancellation period. The cancellation
period begins the day after the contract was made. Your cancellation rights under the
Consumer Contracts Regulations are explained to you in more detail in clause 14.1.
2.3 If you are a business customer, and not a Consumer, your contract with the Provider will
be formed in the following way:
2.3.1 One Brand will then provide a non-binding estimate based on the information you have
provided. If you choose to proceed with the booking, your request to provide the Services
will constitute an offer.
2.3.2 One Brand will, as agent, indicate its acceptance of your offer on behalf of the
Provider by sending you the Confirmation Email confirming the price and other details of
your booking. At that point, your contract with the Provider will come into force and these
Terms will be binding on you.
2.4 For the avoidance of doubt, One Brand acts as an introductory agent for the Provider
and is authorised by the Provider to enter into a contract with you on its behalf. Your contract
is with the Provider and responsibility for the provision of the Services is the Provider’s
alone. You agree that One Brand takes no responsibility (directly or indirectly) and incurs no
liability of any kind for the provision of the Services by the Provider.
2.5 If you are a Consumer and you are within the 14-day cancellation period (see clause
13.1), you may make a change to the booked Services without charge at any time prior to
the start of the Services by contacting One Brand. Please try to give at least 48 hours’
notice, otherwise the Provider may not be able to accommodate the changes you wish to
make. This might be the case, for example, if you require a cleaner for longer than you have
2.6 If you are not a Consumer, or you are a Consumer but the 14-day cancellation period
has expired (see clause 14.1), you may make a change to the Services without charge up to
48 hours before the start date for the Services by contacting One Brand. Where this means
a change in the total price of the Services, One Brand will notify you of the amended price in
writing. You can choose to cancel the Services in accordance with clause 14 in these
circumstances. If you change the date the cleaning services are to be performed without
giving 48 hours’ notice, this will be treated as a cancellation and in these circumstances you
agree to pay the Cancellation Charge. If your change is a reduction in the amount of time a
cleaner is required to spend at your property, you agree to pay the original price specified in
the Confirmation Email if you do not give at least 48 hours’ notice of the change.
2.7 If you wish to cancel the Services, please see your right, and the procedure for doing so,
in clause 14.
2.8 One Brand shall have no obligation to provide an estimate and may withdraw any
estimate at any time prior to sending the Second Confirmation Email. Any estimate shall be
deemed a reasonable sum to cover any extra work that is required. Any additional charges
will be agreed with you in advance. withdraw by One Brand if the Services to which the
estimate relates are not booked within 28 days of receipt of the estimate.
3. PROVIDING SERVICES
3.1 The Provider will supply the services to you.
3.2 The Provider will make every effort to provide the Services in accordance with the
timescales set out in the Confirmation Email. However, there may be delays due to an Event
Outside the Provider’s Control. See clause 13 for the Provider’s responsibilities when an
Event Outside the Provider’s Control happens.
3.3 The Provider will provide the Materials set out in the Confirmation Email and any
additional Materials in accordance with clause 6.
3.4 The Provider will provide you with the Services:
3.4.1 using reasonable care and skill;
3.4.2 in compliance with commonly accepted practices and standards in the relevant
industry or trade; and
3.4.3 in compliance with all applicable laws and regulations (including employment laws) in
force at the time of providing the Services.
3.5 The Provider may take photographs and/or video and/or audio recordings before, during
and/or after the provision of the services for quality control purposes and/or if in their
absolute discretion the Provider believes that there may be a factor which may obstruct or
affect the provision of the services or might hinder with the quality of the services.
3.6 The Provider may sub-contract or delegate some or all of the performance of the Services,
but it will still continue to be responsible for the performance of the Services and its obligations
under the contract.
3.7 In the case of regular services, the Provider does not guarantee that the Services will
always be performed by the same individual(s), as the availability of any individual will
fluctuate from time to time and an individual may cease to be available altogether at any
time. The Provider shall be under no obligation to comply with any request to allocate any
particular individual(s) to perform the Services.
3.8 During the provision of the Services to you by the Provider, the Provider and One Brand
shall each maintain in force, with a reputable insurance company:
3.8.1 public liability insurance in an amount not less than £1,000,000 and
3.8.2 employer’s liability insurance (if applicable) in an amount not less than £5,000,000.
4. YOUR OBLIGATIONS
4.1 You will provide, on request, any information that the Provider reasonably requires to
enable the Provider to provide the Services, for example, information relating to the size,
measurements or layout of or access to your property. One Brand will contact you about
this. If any information you provide is incomplete or incorrect, the Provider may make an
additional charge in order to complete the requested task.
4.2 If the Services are cleaning services, you will provide a list of cleaning tasks you require
to be carried out, either to One Brand at the time of your initial booking enquiry or to the
Provider on its arrival at your property. You will also provide full details of any items which
require specialist or non-standard care or cleaning products at the time of the original
booking enquiry. The Provider shall be under no obligation to provide such specialist or
non-standard care or cleaning products unless expressly agreed at the time you make the
4.3 If the Services relate to the removal of waste or rubbish, you will clearly identify the area
to be cleared or provide a list of specific items to be removed and/or photographs showing
such area or items. Items cannot be retrieved once they have been removed. Therefore, if
there are any items which are not to be removed, you must identify these clearly to One
Brand when you make your booking enquiry or to the Provider on arrival at your property.
The Provider shall not be responsible for the loss of any items which have been removed in
error if you have failed to identify them.
4.4 Where performance of the Services requires access to your property, you will allow the
Provider to gain access to your property at the agreed dates and times when the Provider will
perform the Services. If keys are provided, they must open and close all locks without special
effort or skill. If the property is protected by an alarm, you must provide full details of how to
disable and reset it. You agree to notify One Brand if you provide the Provider with keys to
your property. If you require the return of any keys on completion or cancellation of the
Services, you must give reasonable notice of this request to One Brand or the Provider prior
to completion or cancellation. If you fail to give such notice, you will have the option either to
collect the keys from One Brand’s or the Provider’s office (as applicable) or to make
arrangements with One Brand for the return of the keys by unregistered first class post for a
fee of £10 to cover postage and administration.
4.5 You will be responsible (at your own cost) for providing a running water supply and
electricity from normal 220/240 volt 3-pin sockets at the property where the Services are to
be carried out. You will also allow the Provider to use your toilet and washing facilities.
4.6 You will be responsible (at your own cost) for obtaining all necessary planning, landlord
or other consents, permissions and approvals before the Provider starts performing the
Services and shall provide a copy to the Provider if reasonably requested to do so.
4.7 You will be responsible (at your own cost) for preparing your property for the supply of the
Services including, where necessary, making safe any appliances or equipment at the property
(such as Aga ovens) and removing (if you are able to) any items from the areas in the property
where the Provider will be performing the Services by the date or time when the Provider is due
to start performing the Services.
4.8 You will be responsible (at your own cost) for covering any items, furniture or fixtures or
fittings which you will not be moving from the areas at the property where the Provider will be
working in order to protect them from dust or dirt. You will also be responsible for securing or
removing any valuables, breakables or sentimental items prior to the start of the Services.
4.9 You will be responsible (at your own cost) for providing or arranging a suitable car
parking space (and visitor parking permit, if required) for the Provider’s vehicles within close
proximity to the property and for paying any congestion charge payable by the Provider in
connection with the provision of the Services to you.
4.10 Where the provision of the Services cannot be completed in a single day, you will allow
the Provider to leave its tools and any Materials at your property overnight or at any other
times when it is not performing the Services.
4.11 You will be responsible (at your own cost) for providing the Customer Equipment and
ensuring that it is safe and in good working order.
4.12 You must inform One Brand prior to the start of the Services if there will be any animals
present at your property whilst the Provider is on site and to ensure (at your own cost) that
such animals are adequately secured and cared for. You must ensure that there are no
unaccompanied children at the property whilst the Provider is on site. Under no
circumstances shall the Provider accept any responsibility for the care of any children or
animals at the property.
4.13 You will be responsible (at your own cost) for arranging any transportation which may
be necessary for yourself and any other person in your care during the provision of the
Services. For the avoidance of doubt, the Provider shall under no circumstances transport
you or any other person between properties during any removal services.
4.14 You will ensure that you have adequate buildings and contents insurance and
occupier’s liability insurance in place and will provide a copy to the Provider if reasonably
requested to do so.
4.15 Unless agreed otherwise in writing, you will be solely responsible for the removal of all
waste materials from your property following completion of the Services.
4.16 If you do not comply with or fulfil your obligations under this clause 4, the Provider may be
prevented from performing the Services. If so, such failure will constitute an Event Outside the
Provider’s Control and entitle the Provider to suspend the Services in accordance with clause 13
or cancel them in accordance with clause 14. If the Provider is prevented from performing the
Services at the time agreed, or at all, as a result of your failure to fulfil your obligations under this
clause 4, you agree to pay the Cancellation Charge (subject to any cancellation rights you may
have as a Consumer under clause 14.1).
4.17 Be present or represented throughout the collection and delivery of the removal.
4.18 Take all reasonable steps to ensure that nothing that should be removed is left behind
and nothing is taken away in error.
4.19 Empty, properly defrost and clean refrigerators and deep freezers. We are not
responsible for the contents.
4.20 Ensure that all domestic and garden appliances, including but not limited to washing
machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no
residual fluid left in them;
4.21 Provide Us with a correct and up to date contact address and telephone number during
removal transit and/or storage of goods.
4.22 Other than by reason of Our negligence or breach of contract, We will not be liable for
any loss or damage, costs or additional charges that may arise from failure to discharge
5. Goods not to be submitted for removal
5.1 Unless previously agreed in writing by a director or other authorised company
representative, the following items must not be submitted for removal and will under no
circumstances be moved by Us. The items listed under 5.1.1 below may present risks to
health and safety and of fire. Items listed under 5.1.2 below carry other risks and You
should make Your own arrangements for their transport and storage.
5.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols,
paints, firearms and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
mobile telephones, portable media and computing devices, stamps, coins, or goods or
collections of any similar kind.
5.1.3 Any animals, birds, fish, reptiles or plants.
5.1.4 Under no circumstances will Prohibited or stolen goods, drugs or pornographic
material be moved by Us.
5.2 If You submit such goods without Our knowledge and the partner discovers illegal items
submitted we will contact the authorities and report the case to the police. We or the partner
will be held in no way liable for transporting such goods without our knowledge
6.1 At the time the Provider performs the Services, it may not have all the Materials it needs
to perform the Services. This may be for a number of reasons such as:
6.1.1 the need for the particular Materials may only be revealed when the Provider starts
performing the Services; or
6.1.2 the condition of an item or the area which is the subject of the Services may only
become apparent when the Provider starts performing the Services and it was not
reasonably possible to establish it until that point.
6.2 In such cases the Provider may need to purchase Materials. If the Materials are available
from a local supplier then the Provider will travel to the supplier and purchase the Materials
and return to continue performing the Services. The Provider normally charges for the travel
time at its standard charging rate, as may be notified to you from time to time. If you are a
Consumer, any additional charges will be agreed with you in advance. If you are not a
Consumer, the Provider will seek your prior consent to any additional charges if the travel
time is likely to be more than an hour.
6.3 If the Materials are not available from a local supplier, the Provider normally orders the
Materials and returns on another occasion to continue to perform the Services. The Provider
will not charge you for any time spent in obtaining Materials if it has bought or ordered the
wrong Materials. In such circumstances it will normally charge for the time spent in making
telephone calls to suppliers or its office to locate the required Materials. If you are a
Consumer, any additional charges will be agreed with you in advance.
6.4 Where the Provider needs to buy Materials in order to perform the Services, you will pay
for them in accordance with the payment terms set out in the Confirmation Email. If the
Provider needs to purchase additional materials which are not already set out in the
Confirmation Email, it will agree this with you in advance and will either require you to pay for
them at the time it needs to buy them or,at its option, arrange for One Brand to invoice you
for the additional materials, in which case payment will be due within seven days of the date
of the invoice. Until the Materials have been paid for in full (including any applicable delivery
charges notified to you), the Provider shall own the Materials.
6.5 Where the Provider purchases Materials, you will examine them as soon as you
reasonably can after delivery and/or installation.
6.6 Some materials, when they are manufactured or made, have inherent imperfections or
variations. The Provider will not be in breach of its obligations to provide you with goods
which are of satisfactory quality, or comply with any description or that are fit for their
purpose where there is an inherent imperfection or variation caused by or due to their
making or manufacture or construction.
6.6 Any Materials purchased or used in performing the Services will be new and of
satisfactory quality and fit for the purpose of being used in connection with the type of
services being provided.
6.7 If you wish to supply any materials or goods, then the Provider will not be liable as
regards whether they are of satisfactory quality or fit for the purpose for which they are to be
6.8 If you have any particular or special purpose for, or for the use of, the Materials please
let the Provider know before it starts using the Materials. Preferably you should let the
Provider know about such purpose in writing.
7. IF THERE IS A PROBLEM WITH THE SERVICES
7.1. In the unlikely event that the Services have not been provided in accordance with the
contract or to a reasonable satisfaction:
7.1.1. please contact One Brand and explain the problem in writing (via phone or email) as
soon as reasonably possible and in any case within the period of 72 hours of the completion
of the Service;
7.1.2. due to the nature of the services, all services shall be deemed to have been
performed in accordance with the contract and to reasonable satisfaction, unless you notify
us within 72 hours of completion of the Service; and
7.1.3. the Provider will use every effort to correct, repair or fix defects as soon as reasonably
practicable if such problems or defects are found to have been caused by the Provider. You
will not have to pay for the Provider to correct, repair or fix a defect with the Services under
this clause 7.1. If it is impossible for the Provider to remedy the problem, or the Provider fails
to put things right within a reasonable time, then you will be entitled to a reasonable
reduction in the price of the Services.
7.2. For the avoidance of doubt, the Provider and/or One Brand shall have no responsibility
or liability under clause 7.1 in relation to any of the following:
7.2.1 your failure to notify One Brand of any defect with the Services within the period 72
hours of completion of the Service;
7.2.2. disruption to the Services or damage to your property or belongings caused by third
parties who are present on site during the performance of the Services by the Provider;
7.2.3. damage or defects caused by your negligence, willful act or faulty workmanship, or
that of any third party engaged or authorised by you to carry out any work for you;
7.2.4. damage to your garden and/or any vegetation on your property where the Provider
has followed your instructions regarding the care and treatment of such garden and/or
7.2.5. damage to your property caused by waste left behind following completion of the
Services, save where the same has been caused by the Provider’s negligence or failure to
exercise reasonable care and skill;
7.2.6. damage to items which require specialist or non-standard care or cleaning products
where the Provider’s attention has not be specifically drawn to such requirements or where
the Provider has followed incorrect care instructions provided by you;
7.2.7. pre-existing wear and tear, damage, defects or faults in your property, its contents or
7.2.8. stains, burns, ingrained dirt and other marks which cannot be removed with industry
standard cleaning methods and materials;
7.2.9. shrinkage of carpets where such shrinkage is caused by the poor fitting of such
7.2.10. your failure to allow carpets to dry adequately before replacing furniture;
7.2.11. wear or discolouration of fabric which becomes more apparent as a result of
7.2.12. damage made to any already boxed belongings while transport if these items were
not professionally packed by the service provider prior the move.
7.2.13. damage to the property, its contents or your belongings caused by faulty or defective
products, materials and equipment provided by you and used by the Provider in the
performance of the Services;
7.2.14. non-completion of any tasks not specifically set out in the Confirmation Email or
otherwise notified to One Brand by you in writing, and accepted by One Brand in writing,
prior to the start of the Services;
7.2.15. the Provider’s failure to complete all or part of the Services where such failure is
caused by your failure to provide adequate supplies of the Customer Equipment;
7.2.16. the Provider’s failure to complete all or part of the Services where such failure is
caused by your failure to book the Provider for the recommended number of hours or where
you require the Provider to carry out additional tasks over and above what was originally
7.2.17. the quality of “end of tenancy” or “after builders” cleaning services where such
services are carried out by the Provider whilst the property is still occupied by tenants,
builders or other third parties.
7.2.18 all fragile items that require packing during transportation(e.g. white goods, electronic
devices of any sort, glass, mirrors etc.), which were not professionally packed by the
Provider and/or not properly packed or packed at all by You during home or office removal.
7.3. Where you report a problem, it may be necessary for One Brand to arrange a site
inspection by one of its customer care representatives. In this event, you agree that the
representative shall be entitled to take photographs of any damage to your property or
possessions for the purpose of producing his or her report and resolving the issue.
7.4. Where you report a problem, it may be necessary for One Brand to share information
with our insurers in an event of a report and/or claim made to our insurers or the insurers of
7.5. If you are a Consumer, you have legal rights in relation to Services not carried out with
reasonable skill and care, or if the materials used to provide the Services are faulty or not as
described. Advice about your legal rights is available from your local Citizen’s Advice
Bureau (www.adviceguide.org.uk) or Trading Standards office
(www.gov.uk/find-local-trading- standards-office). Nothing in these Terms will affect these
7.6 Damage to premises or property other than goods
7.6.1 Because third party contractors or others are frequently present at the time of
collection or delivery it is not always possible to establish who was responsible for loss or
damage. Therefore Our liability is limited as follows:
7.6.2 If we cause loss or damage to premises or property other than goods for removal as a
result of our negligence or breach of contract, our liability shall be limited to making good the
damaged area only.
7.6.3 If We cause damage as a result of moving goods under Your express instruction,
against our advice, and where moving the goods in the manner instructed is likely to cause
damage, We shall not be liable.
7.6.4 If We are responsible for causing damage to Your premises or to property other than
goods submitted for removal and/or storage, You must note this on the worksheet or delivery
receipt as soon as practically possible after the damage occurs or is discovered or in any
event within a reasonable time stated under clause 7.1. This is fundamental to the
8. Exclusions of liability
8.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have
been negligent or in breach of contract.
8.2 We will not be liable for any loss of, damage to, or failure to produce the following
8.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or
Electronically held Data Records, Mobile Telephones.
8.2.2 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals,
Money, Coins, Deeds.
8.2.3 Any animals, birds, fish or reptiles.
8.3 Other than as a result of Our negligence or breach of contract We will not be liable for
any loss, damage or failure to produce the goods as a result of:
8.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from
perishable or unstable goods. This includes goods left within furniture or appliances.
8.3.2 Moth or vermin or similar infestation.
8.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
8.3.4 Changes caused by atmospheric conditions such as dampness, mould, mildew,
rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of
8.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton,
case or other container not both packed and unpacked by Us.
8.3.6 Loss of or damage to china, glassware and fragile items unless they have been both
professionally packed and unpacked by the provider. In the event of an accident involving an
owner packed container where damage would have occurred irrespective of the quality of
the packing, then our liability is limited to £100 or its actual value whichever is less.
8.3.7 For electrical or mechanical derangement to any appliance, instrument, clock,
computer or other equipment unless there is evidence of related external damage.
8.3.8 For any goods which have a pre-existing defect or are inherently defective.
8.3.9 For perishable items and/or those requiring a controlled environment.
8.3.10 Loss of structural integrity of furniture constructed of particle board resulting from
crumbling of the board.
8.3.11 For items listed under clause 5.
8.4 The partner shall not be separately liable to you for any loss, damage, mis- delivery,
errors or omissions under the terms of this Agreement.
8.5 Where goods are handed out from store Our liability will cease upon handing over the
goods to You or Your authorised representative.
8.6 We will not be liable for any loss or damage caused by the partner in circumstances
(a) there is no breach of this Agreement by Us or by any of Our employees or agents
(b) such loss or damage is not a reasonably foreseeable result of any such breach.
9. PRICE AND PAYMENT
9.1 The price for the Services (and any Provider Equipment) will be as agreed and confirmed
in the Confirmation Email (save in the case of obvious error). The price for many of the
Services will be calculated according to the amount of time that the Provider will need to
spend in performing the Services. In this case, the Provider charges for each period and/or
part period of 60 minutes spent in providing the Services. The applicable rates for performing
the Services will be notified to you when you make your booking and will be confirmed in the
9.2 A separate call-out charge may be applicable in the case of certain Services, such as
locksmith or handyman Services. If a call-out charge applies, this will be made clear in the
estimate provided to you at the time of making your booking. If the Provider attends your
property to carry out the Services at the agreed time and date, but is unable to gain access
or you cancel the Services after the Provider’s arrival, then in accordance with clause 14.1.7
the Provider shall be entitled to retain any call-out charge to cover the Provider’s travel and
other expenses incurred as a result of having attended your property.
9.3 The price for any Materials will be as agreed and confirmed in the Confirmation Email
(save in the case of obvious error) or as agreed with you in accordance with clause 6
9.4 One Brand has no control over Providers’ rates, which may fluctuate from time to time to
reflect changes in underlying costs and other factors such as inflation. Where the price
indicated to you in the Confirmation Email is different from the price that the relevant
Provider will charge for the relevant Services, One Brand will contact you to notify you of the
revised price. If the revised price is not acceptable to you, you are free to cancel your
booking without any liability.
9.5 All payments to be made either cash, over the telephone or through One Brand’s website
or mobile app must be paid to One Brand by credit/debit card, standing order or bank
transfer (as applicable) and shall be received by One Brand on behalf of the Provider. Where
payment is to be made by standing order, all standing orders must be set up at least three
days prior to the start of the Services and you agree to notify One Brand when the standing
order is in place. If you choose to pay for the Services by credit/debit card, you will be asked
to provide your card details at the time of making the booking and the payment may be
processed immediately and/or at any time before the Services. Payments made via
One Brand’s website or mobile app will be processed by one of One Brand’s third-party
payment processing partners, Stripe or Braintree.
9.6 For services above £200 no cash will be accepted. For services above £400 a deposit of
50% will be required to be made via bank transfer no later than 2 days prior to the agreed
date for the service. For services above £800 the full amount will be requested via bank
9.7 If any portion of the price payable by you is due and payable only following completion of
snagging work (for example in relation to handyman or locksmith Services), then that portion
shall become due and
payable immediately on the earlier of: (i) completion of such snagging work to your
reasonable satisfaction, or (ii) if no snagging work is required by you or you do not provide
access to your premises to allow the Provider to carry out the snagging work, within 14 days
of completion of the original work to which the snagging relates.
9.8 There can be times when the Provider may need to charge you a higher amount than
agreed. This can occur for a number of reasons, in particular where:
9.8.1 what you require the Provider to do changes, or the amount of work or Services you
require the Provider to provide increases or is different to what was agreed before the
Provider started performing the Services; or
9.8.2 when the Provider starts performing the Services it becomes apparent that the amount
of Services the Provider will need to perform or the type of work that is involved is different to
what was agreed before the Provider started performing the Services and which the Provider
could not reasonably have foreseen before the Provider started performing the Services.
9.9 Where the Provider needs to charge you a higher amount than agreed (as set out in
clause 9.8) then the Provider will seek your approval to the extra amount that you will need
to pay before continuing to provide the Services.
9.10 The rates and/or prices may change at any time, but such changes shall only affect the
price of the Services as set out in clause 9.11.
9.11 The rates and/or the prices of the Services may be adjusted at any time to reflect
increases or decreases in the Provider’s costs, including the cost of raw materials, and
increases in the Consumer Price Index during the previous year. One Brand shall give you
prior notice in writing of proposed changes. Any changes to the rates and/or prices will not
affect any one-off Services booked prior to the date that the change in the rates and/or
prices is due to take effect.
9.12 The rates and prices include VAT, where applicable. Where VAT is payable by you, if
the rate of VAT changes between the date of the Confirmation Email and the date of
performance of the Services, the rate of VAT that you pay will be adjusted, unless you have
already paid for the Services in full before the change in the rate of VAT takes effect.
9.13 You may be asked to make an advance or immediate payment of the price of the
Services and, if applicable,the Provider Equipment and/or any Materials. If an advance
payment is required, you will be duly informed and you must make such payment in
accordance with the terms specified in the Confirmation Email which will specify the sum
due, the required method of payment and the deadline for payment. Your rights to a
reimbursement of any advance payment on cancellation are set out in clause14.
9.14 The Provider will invoice you for the balance of the Services and, if applicable, the
Provider Equipment and/or Materials (or the balances thereof, as the case may be) on or at
any time after completion of the Services. You must pay each invoice in cleared funds by the
due date specified under on the invoice, as applicable. Where the invoice is silent as regards
the due date for payment, payment shall be due within 21 days following the date of the
invoice. If you have chosen to pay by credit and/or debit card, the payment may be
processed immediately upon You booking the service.
9.15 If you do not pay for the Services when you are supposed to as set out in clauses 9.13
and 9.14, the Provider may void your booking for the Services or suspend the Services with
immediate effect until you have paid the outstanding amounts (except where you dispute an
invoice under clause 9.18). One Brand will contact you to tell you this. This does not affect
the Provider’s right to charge you interest under clause 9.16.
9.16 If you do not make any payment due by the due date for payment, the Provider may
charge interest to you on the overdue amount from the due date for payment at either (i) the
rate of 3% a year above the base lending rate of Barclays Bank Plc from time to time if you
are a Consumer, or (ii) at the rate specified in the Late Payment of Commercial Debts
(Interest) Act 1998 if you are not a Consumer. This interest shall accrue on a daily basis from
the due date until the date of actual payment of the overdue amount, whether before or after
judgment. You must pay interest together with any overdue amount on demand.
9.17 If you do not make any payment by the due date for payment, you agree that the
Provider may process the payment of the outstanding amount at any time on or after the due
date using the bank card details you provided at the time of making the booking. Such
payment may include any interest due under clause 9.16 calculated up to and including the
date of the payment.
9.18 However, if you dispute an invoice in good faith and contact One Brand to let it know
promptly after you have received an invoice that you dispute it, clauses 9.16 and 9.17 will
not apply for the period of the dispute.
9.19 This clause 9 shall survive termination or expiry of the contract.
10. THE PROVIDER’S LIABILITY TO CONSUMERS
10.1 This clause 10 applies to you only if you are a Consumer.
10.2 If the Provider fails to comply with these Terms, the Provider is responsible for loss or
damage you suffer that is a foreseeable result of its failure to comply with these Terms or its
negligence, but the Provider is not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Provider’s
breach or if it was contemplated at the time the contract was entered into.
10.3 If the Provider is providing Services in your property, the Provider will make good any
damage to your property caused by it in the course of installation or performance. However,
the Provider is not responsible for the cost of repairing any pre-existing faults or damage to
your property that it discovers in the course of installation and/or performance by it.
10.4 The Provider only supplies the Services for domestic and private use. If you use the
Services for any commercial, business or re-sale purpose, the Provider will have no liability
to you for any loss of profit, loss of business, business interruption, or loss of business
10.5 Subject to clause 9.6, the Provider’s total financial liability to you in respect of all direct,
indirect and consequential losses arising under or in connection with the contract, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no
circumstances exceed a sum equal to the lower of £5,000 and the amount paid or payable to
the Provider by you under the contract in the 12 months preceding the date of any claim
against the Provider by you.
10.6 The Provider does not exclude or limit in any way its liability for:
10.6.1 death or personal injury caused by its negligence or the negligence of its employees,
agents, representatives or sub-contractors;
10.6.2 fraud or fraudulent misrepresentation;
10.6.3 breach of the terms implied by sections 49, 50, 51 and 52 of the Consumer Rights Act
10.6.4 breach of the terms implied by sections 2, 3, 4 and 5 of the Supply of Goods and
Services Act 1982;
10.6.5 defective products under the Consumer Protection Act 1987; and
10.6.6 any other liability that cannot be excluded or limited by English law.
10.7 The Provider may supply goods to you in connection with the Services. If you are a
Consumer, you have legal rights in relation to goods that are faulty or not as described. The
Provider is under a legal duty to supply goods that are in conformity with the contract. Advice
about your legal rights is available from your local Citizen’s Advice Bureau
(www.adviceguide.org.uk) or Trading Standards office
www.gov.uk/find-local-trading-standards-office). Nothing in these Terms will affect these
10.8 This clause 10 shall survive termination or expiry of the contract.
11. THE PROVIDER’S LIABILITY TO NON-CONSUMERS
11.1 This clause 11 applies to you only if you are not a Consumer.
11.2 Nothing in these Terms shall limit or exclude the Provider’s liability for:
11.2.1 death or personal injury caused by its negligence, or the negligence of its employees,
agents, representatives or sub-contractors;
11.2.2 fraud or fraudulent misrepresentation;
11.2.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act
1982 (title and quiet possession); or
10.2.4 any other liability that cannot be excluded or limited by English law.
11.3 Subject to clause 11.2:
11.3.1 the Provider shall under no circumstances whatever be liable to you, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of
profits, sales, business or revenues, loss of business opportunity, loss of goodwill, loss of
anticipated savings, loss of or corruption to data, or any indirect or consequential loss arising
under or in connection with the contract; and
11.3.2 the Provider’s total financial liability to you in respect of all other losses arising under
or in connection with the contract, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the lower of
£5,000 and the amount paid or payable to the Provider by you under the contract in the 12
months preceding the date of any claim against the Provider by you.
11.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are,
to the fullest extent permitted by law, excluded from the contract.
11.5 This clause 11 shall survive termination or expiry of the contract.
12. CHANGES TO THESE TERMS
12.1 These Terms may be amended by One Brand from time to time in its sole discretion. By
way of example only, this may be necessary to:
12.1.1 reflect changes in how the Provider accepts payment from you;
12.1.2 reflect operational changes to the provision of the Services;
12.1.3 correct an obvious error;
12.1.4 reflect changes in rates and/or prices as permitted by clause 9.11; and
12.1.5 complies with changes in relevant laws and regulatory requirements.
12.2 If these Terms need to be amended by One Brand for any reason, One Brand will give
you notice of any changes before they take effect. If you object to the changes, you can
choose to cancel the Services in accordance with clause 13.
12.3 Except as set out in clause 11, no change to these Terms shall be effective unless it is
agreed in writing by One Brand in advance.
13. EVENTS OUTSIDE THE PROVIDER’S CONTROL
13.1 The Provider will not be liable or responsible for any failure to perform, or delay in
performance of,any of its obligations under these Terms that is caused by an Event Outside
the Provider’s Control.
13.2 An Event Outside the Provider’s Control means any act, event or situation beyond its
reasonable control. The following are examples of acts, events or situations which are not
within the Provider’s reasonable control:
13.2.1 where weather conditions make it impossible or unsafe for the Provider to perform
any of the Services;
13.2.2 where the condition or state of your property makes it unsafe for the Provider to
perform any of the Services;
13.2.3 where you have not fulfilled your obligations under clause 4, with the result that the
Provider is unable to provide all or part of the Services at the agreed time or at all. In this
event, you agree to pay the Cancellation Charge (subject to any cancellation rights you may
have as a Consumer under clause 14.1). Examples of where your failure to fulfil your
obligations under clause 4 may result in the Provider being unable to provide the Services
include without limitation:
22.214.171.124 where the Provider is unable to gain access to your property at the dates and/or
126.96.36.199 where you have failed to adequately prepare your property for the provision of the
Services, for example, by failing to remove or properly pack your belongings from the
property (or from the areas of it) where the Services are to be carried out;
13.2.4 where the Provider encounters unforeseen technical problems or you make a change
in the Services you wish the Provider to perform (and this results in, for example, the
Provider having to do further work or wait for new or different Materials);
13.2.5 where the Provider is instructed or informed that the Services it is performing are not
in accordance with statutory or regulatory requirements or are in breach of planning
consents or environmental or conservation requirements;
13.2.6 if any Materials are not delivered on the date or at the time agreed with the supplier of
such Materials (and it is not possible to obtain a replacement from an alternative supplier at
all or within a reasonable amount of time, or the price charged by the alternative supplier is
excessively higher than by the original supplier if ordered at short notice);
13.2.7 where the Provider has to wait for other providers of services (who have been
engaged by you) to complete their work before the Provider is able to perform the Services
(or the relevant part of the Services is dependent on the other provider if ordered at short
13.2.8 for some other unforeseen or unavoidable event or situation which is beyond the
Provider’s control, including but not limited to strikes, lock-outs or other industrial action by
third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war, fire, explosion, storm, flood,
earthquake, subsidence, epidemic or other natural disaster, or failure of public or private
utilities or telecommunications networks.
13.3 Where one of these occurs the Provider will normally attempt to recommence
performing the Services as soon as the situation which has stopped it performing the
Services has been resolved. In such circumstances there may be a delay (sometimes a
substantial delay) before the Provider can start or continue performing the Services.
13.4 If an Event Outside the Provider’s Control takes place that affects the performance of
the Provider’s obligations under these Terms:
13.4.1 One Brand will contact you as soon as reasonably possible to notify you; and
13.4.2 the Provider’s obligations under these Terms will be suspended and the time for
performance of the Provider’s obligations will be extended for the duration of the Event
Outside the Provider’s Control. Where the Event Outside the Provider’s Control affects the
performance of Services to you, the Provider will restart the Services as soon as reasonably
possible after the Event Outside the Provider’s Control is over.
13.5 You may cancel the Services if an Event Outside the Provider’s Control takes place and
you no longer wish the Provider to provide the Services. Please see your cancellation rights
under clause 14.
13.6 The Provider will only cancel the contract if the Event Outside the Provider’s Control
continues for longer than four weeks in accordance with its cancellation rights in clause 14.
14. YOUR RIGHTS TO CANCEL AND APPLICABLE REIMBURSEMENT
14.1 If you are a Consumer, then in accordance with the Consumer Contracts Regulations:
14.1.1 You have the right to cancel your contract within 14 days without giving any reason.
14.1.2 The cancellation period will expire after 14 days from the day of the conclusion of the
contract (i.e. the date on which you receive the Confirmation Email confirming the details of
(a) To exercise the right to cancel, you must inform One Brand of your decision to cancel the
contract by a clear statement (such as an email or a telephone call). You may use the
Cancellation Form in the Schedule to these Terms, but it is not obligatory. You can also
electronically fill in and submit the Cancellation Form or any other clear statement on the
One Brand website (http://www.onebrandservices.co.uk/). If you use this option, One Brand
will communicate to you an acknowledgement of receipt of such a cancellation on a durable
medium (e.g. by email) without delay.
Please use the following contact details for all cancellations:
Telephone: 020 3746 6919
14.1.3 To meet the cancellation deadline, it is sufficient for you to send One Brand your
cancellation before the cancellation period has expired.
14.1.4 If you cancel your contract before the Services begin, One Brand will reimburse to
you all payments received from you in cleared funds or credit which may be used to book
14.1.5 One Brand will make the reimbursement without undue delay, and not later than 20
business days after the day on which One Brand is informed about your decision to cancel
14.1.6 In an event the reimbursement is made in cleared funds, One Brand will make the
reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a
result of the reimbursement.
14.1.7 If you made a request for the performance of the Services to begin during the
cancellation period, you acknowledge that you shall pay One Brand or the Provider, as
applicable, an amount which is in proportion to what has been performed up to the time you
communicated your decision to cancel. For the avoidance of doubt, this may include a
proportion of any site visit fee payable or any callout charge payable under clause 9.2.
14.1.8 If you made a request for the performance of the Services to begin during the
cancellation period, you acknowledge that you will lose the right to cancel your contract once
the Services have been completed and in these circumstances, you will be required to pay
for the Services in full.
14.2 If clause 14.1 does not apply to you, because you are not a Consumer or you are a
Consumer but the 14-day cancellation period has expired, the remaining provisions of this
clause 14.2 will apply to you if you cancel your contract with the Provider:
14.2.1 Before the Provider begins to provide the Services, you have the following rights to
cancel the Services (including where you choose to cancel because the Provider is affected
by an Event Outside the Provider’s Control or if the Terms are changed under clause 12.1 to
your material disadvantage):
188.8.131.52 You may cancel the Services without charge up to 48 hours before the start date for
the Services by contacting One Brand. One Brand will confirm your cancellation in writing to
you. If you do not give at least 48 hours notice of cancellation, you agree to pay the
184.108.40.206 If you cancel the Services under clause 220.127.116.11 and you have made any payment
in advance for Services that have not been provided to you, these amounts will be
reimbursed to you in clear funds or credit (less the Cancellation Charge, if applicable under
18.104.22.168 However, if you cancel the Services under clause 22.214.171.124 and the Provider has
already started work in relation to the Services by that time, you will pay the Provider any
costs the Provider has reasonably incurred in starting to fulfil the Services (in addition to the
Cancellation Charge, if applicable under clause 126.96.36.199), and this charge will be deducted
from any reimbursement that is due to you or, if no reimbursement is due to you, invoiced to
you. One Brand will tell you what these costs are when you contact it. However, where you
have cancelled the Services because of the Provider’s failure to comply with these Terms
(except where the Provider has been affected by an Event Outside the Provider’s Control),
you do not have to make any payment to the Provider.
14.2.2 In the case of Services which are provided on a regular or periodic basis (such as
weekly domestic cleaning or gardening), you may cancel the Services without charge at any
time after the Provider has begun to provide the Services to you by providing One Brand
with written notice at least seven days before the next date on which the Services are due to
be provided. Any advance payment you have made for Services that have not been provided
will be reimbursed to you, provided that if you give less than seven days notice of
cancellation, you agree to pay the Cancellation Charge.
14.2.3 In the case of Services which involve a one-off task to be carried out over more than
one day (such as gardening or removals services), you may cancel the Services at any time
after the Provider has begun to provide the Services to you by contacting One Brand. Any
advance payment you have made for Services that have not been provided will be
reimbursed to you, but you will be required to pay for the Services provided up to the point
when you cancelled the Services in addition to any sums payable in accordance with clause
14.2.5. The sums payable under this clause 14.2.3 will be deducted from any reimbursement
that is due to you or, if no reimbursement is due to you, invoiced to you. One Brand will tell
you what these costs are when you contact it.
14.2.4 In the case of all Services, once the Provider has begun to provide the Services to
you, you may cancel the Services with immediate effect without charge by giving One Brand
written notice if:
188.8.131.52 the Provider breaches any of the terms in these Terms in any material way and
does not correct or fix the situation within seven days of you notifying One Brand of the
184.108.40.206 the Terms are changed under clause 12.1 to your material disadvantage;
220.127.116.11 the Provider is affected by an Event Outside the Provider’s Control (save that where
this is caused by your failure to comply with your obligations under clause 4, you will be
required to pay for such Services as have been provided up to the time of cancellation).
14.2.5 If you cancel the Services and the Provider with your consent has already purchased
or contractually committed to purchase any Materials, you will pay the Provider the cost of
such Materials. On the Provider’s receipt of payment, any such Materials which the Provider
has not already used in the performance of the Services will be delivered to you and
ownership of those Materials will pass to you at that point. The cost of the Materials will be
deducted from any reimbursement that is due to you or, if no reimbursement is due to you,
invoiced to you. One Brand will tell you what these costs are when you contact it. However, if
you cancel the Services because the Provider has failed to comply with these Terms, you do
not have to make any payment to the Provider for the Materials unless the reason for the
Provider’s failure is an Event Outside the Providers Control under clause 13.2.3 (your failure
to comply with your obligations).
15. THE PROVIDER’S RIGHTS TO CANCEL AND APPLICABLE REIMBURSEMENT
15.1 The provisions of this clause 15 are subject to any more favourable cancellation rights
you may have as a Consumer under clause 14.1.
15.2 If the Provider has to cancel the Services before the Services start:
15.2.1 The Provider may have to cancel the Services before the start date for the Services,
due to an Event Outside the Provider’s Control or the unavailability of key personnel or key
materials without which the Provider cannot provide the Services. One Brand will promptly
contact you if this happens.
15.2.2 If the Provider has to cancel the Services under clause 15.2.1, One Brand or the
Provider shall organise another Provide to provide the Services to you. If that is not possible
and you have made any payment in advance for Services that have not been provided to
you, these amounts will be reimbursed to you. However, if clause 13.2.3 applies, because
the Event Outside the Provider’s Control is your failure to comply with your obligations under
clause 4, then the Cancellation Charge will be deducted from your reimbursement (subject to
any cancellation rights you may have as a Consumer under clause 13.1).
15.2.3 Subject to clause 15.2.2, where the Provider has already started preparatory work in
relation to the Services by the time the Provider has to cancel the Services under clause
15.2.1, the Provider will not charge you anything and you will not have to make any
payment. Any advance payments will be reimbursed to you.
15.3 In the case of Services which are provided on a regular or periodic basis (such as
weekly domestic cleaning or gardening), once the Provider has begun to provide the
Services to you, the Provider may cancel the Services at any time by providing you with at
least 3 days notice in writing. If you have made any payment in advance for Services that
have not been provided to you, these amounts will be reimbursed to you.
15.4 The Provider may cancel the Services at any time with immediate effect on written
notice to you if:
15.4.1 you do not pay any sums due when you are supposed to as set out in clauses 9.13
and 9.14. This does not affect the Provider’s right to charge interest under clause 9.16; or
15.4.2 you breach any of the terms in these Terms in any other material way and you do not
correct or fix the situation within seven days of being asked to do so in writing.
15.5 If the Provider cancels the Services and it has already purchased or contractually
committed to purchase any Materials, you will pay the Provider the cost of any Materials
which it has already used in the performance of the Services. The cost of the Materials will
be deducted from any reimbursement that is due to you or, if no reimbursement is due to
you, invoiced to you. One Brand will tell you what these costs are when you contact it.
16. THE PROVIDER’S EMPLOYEES, WORKERS, REPRESENTATIVES AND
16.1 One Brand has a written contract with all Providers prohibiting them from working
directly or indirectly for clients they have been introduced to by One Brand, during and for six
months immediately following termination of their contract with One Brand. One Brand
values its Providers and invests a significant amount of time and money in their training and
in ensuring that they meet the high standards of service expected of them.
16.2 For as long as the Services are being provided by the Provider and for a period of six
months thereafter, you agree not to directly or indirectly engage, or offer to engage, the
Provider or any of the Provider’s employees, workers, representatives or sub-contractors to
provide services to you of a kind similar to or the same as the Services.
16.3 If you breach clause 16.2, you agree that you shall pay the sum of £500 as liquidated
damages. You agree and accept that this sum represents a genuine pre-estimate of the loss
arising from your breach.
16.4 Payment of the sum due under clause 16.3 shall be payable to One Brand on demand.
You agree that all or part of the sum due may be deducted from any monies One Brand
and/or the Provider may hold in relation to the provision of the Services.
16.5 This clause 16 shall survive termination or expiry of the contract.
17. HOW YOUR PERSONAL INFORMATION MAY BE
17.1. The Provider will only use the personal information you provide to One Brand and/or
the Provider to provide the Services to you and, where applicable, to process your payment
for the Services.
17.2. One Brand will only use the personal information you provide to One Brand and/or the
https://www.onebrandservices.com/ privacy-policy/. Please take the time to read the
17.3. You agree to have the property, any persons and/or objects therewith, and/or your pet
and/or yourself photographed, video and/or audio recorded by the Provider and its agents
and permit the use of the materials in connection with the provision of the services, for the
purposes of training, development, quality control and/or as evidence regarding any
complaints, claims and/or any legal actions.
17.4. It is understood that all of the photographs, video and audio recordings, and all films,
audiotapes, videotapes, reproductions, media, plates, negatives, photocopies, and electronic
and digital copies of the photographs, video and audio recordings are the sole property of
One Brand. You agree not to contest the rights or authority granted to One Brand hereunder.
You hereby forever release and discharge One Brand, the Provider, their employees,
licensees, agents, successors, and assigns from any claims, actions, damages, liabilities,
costs, or demands whatsoever arising by reason of defamation, invasion of privacy, right of
publicity, copyright infringement, or any other personal or property rights from or related to
any use of the photographs, video and audio recordings. You understand that Provider
and/or One Brand is under no obligation to use the photographs and recordings.
17.5. You hereby release, discharge and agree to hold harmless the One Brand and the
Provider, their heirs, legal representatives or assigns, and all persons functioning under their
permission or authority, or those for whom they are functioning, from any liability that may
occur or be produced in the taking of said picture and/or recordings or in any subsequent
processing thereof, as well as any claims for libel or invasion of privacy.
18. OTHER IMPORTANT TERMS
18.1 Any provision of these Terms that expressly or by implication is intended to come into
or continue in force on or after termination or expiry of the contract shall remain in full force
18.2 Termination or expiry of the contract shall not affect any rights, remedies, obligations or
liabilities of the parties that have accrued up to the date of termination or expiry, including
the right to claim damages in respect of any breach of the contract which existed at or before
the date of termination or expiry.
18.3 The Provider may transfer its rights and obligations under these Terms to another
organisation, and One Brand will always notify you in writing if this happens, but this will not
affect your rights or the Provider’s obligations under these Terms.
18.4 This contract is between you and the Provider. Other than One Brand, no other third
party shall have any rights to enforce any of its terms.
18.5 Each of the clauses of these Terms operates separately. If any provision or
part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be
deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If
such modification is not possible, the relevant provision or part-provision shall be deemed
deleted. Any modification to or deletion of a provision or part-provision under this clause
shall not affect the validity and enforceability of the rest of these Terms.
18.6 If the Provider fails to insist that you perform any of your obligations under these Terms,
or if the Provider does not enforce its rights against you, or if it delays in doing so, that will
not mean that it has waived its rights against you and will not mean that you do not have to
comply with those obligations. If the Provider does waive a default by you, it will only do so
by written notice sent to you by One Brand, and that will not mean that it will automatically
waive any later default by you.
18.7 These Terms are governed by English law. You and the Provider both agree to submit
to the nonexclusive jurisdiction of the English courts. However, if you are a resident of
Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a
resident of Scotland, you may also bring proceedings in Scotland.
18.8 When the words “writing” or “written” are used in these Terms, such references will
include email unless stated otherwise.
18.9 Unless the context otherwise requires, words in the singular shall include the plural and
in the plural shall include the singular.
18.10 Any words following the terms “including”, “include”, “in particular”, “for example” or
any similar expression shall be construed as illustrative and shall not limit the sense of the
words, description, definition, phrase or term preceding those terms.